Privacy Policy - PesaPlug

Last updated on 23 September 2025

1. Overview

Pesa Plug has developed this Privacy Policy to explain how we may collect, retain, process, share, and transfer your personal data when you visit our website or use our services.

This Privacy Policy applies to your personal data when you visit our sites or use our services. It does not apply to websites or services that we do not own or control, including websites or services of other Pesa Plug users.

This policy is designed to help you understand our privacy practices and your choices when you use our sites and services. Please note that our service offerings may vary by region.

If you have questions about our privacy practices not addressed here, please contact us.

2. What Personal Data Do We Collect?

We may collect information about you when you visit our website or use our services, including:

Registration and use information – When you register for an account, we collect data such as your name, address, phone number, email, and identification details. Additional data may be required depending on the services you use.
Transaction and experience information – We collect details about transactions you make using our services, including payment information, device data, usage data, and location information.
Participant information – If you send or request money, pay bills, or add value to accounts, we collect personal data of the other party to facilitate the transaction.
Contacts and public profile – If you connect your device contacts or social media with Pesa Plug, we may use that information to improve your experience. Public profiles may be searchable by name, username, email, or mobile number.
Optional services – If you request additional features, we may collect extra information specific to those services.
Non-account users – Even without an account, we may collect payment, device, and location information to process transactions and prevent fraud.
Third-party sources – We may obtain information about you from merchants, data providers, or credit bureaus where permitted by law.
Other interactions – Data may also be collected when you contact customer support or respond to surveys.

3. Why Do We Retain Personal Data?

We retain personal data to comply with legal and regulatory obligations, prevent fraud, resolve disputes, and for business needs. Data may be kept even after account closure as required by law.

4. How Do We Process Personal Data?

We process your information to:

Operate our services (e.g., payments, transfers, bill payments).
Authenticate accounts and communicate with you.
Manage business operations, monitor usage, and improve services.
Prevent fraud and manage risks.
Market Pesa Plug products and services.
Provide personalized experiences and location-specific features.
Comply with applicable laws and enforce our agreements.
Facilitate connections between users.
Respond to your inquiries and support requests.

5. Do We Share Personal Data?

We may share your data:

Within Pesa Plug affiliates – To provide services, manage risks, and prevent fraud.
With service providers – Who act on our behalf for functions like identity verification, payments, customer support, or marketing.
With financial institutions – When jointly offering products or processing transactions.
With transaction participants – Other users, merchants, and their providers as needed to complete transactions.
As required by law – With regulators, authorities, or law enforcement.
In business transfers – If Pesa Plug merges or is acquired.
With your consent – For account connections or authorized sharing.

We may also provide aggregated, non-identifiable data for statistical purposes.

6. Working with Other Services and Platforms

You may connect your Pesa Plug account with third-party accounts (e.g., social media or financial apps). In such cases, we and the third party may exchange your personal data. Before authorizing connections, review the third-party’s privacy policy.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Recognize you and customize your experience.
Improve services and measure performance.
Prevent fraud and enhance security.

You may restrict cookies through your browser, but some features may not function properly.

8. Your Privacy Choices

You can:

Decline to provide certain data (though some services may be unavailable).
Manage device-level permissions such as location access.
Manage cookies via browser settings.
Review and update your account information.
Opt out of marketing communications, though essential service notices will still be sent.

9. Your Rights

Depending on applicable law, you may have rights to access, correct, transfer, or delete your personal data. You may also withdraw consent, though this may affect our ability to provide services. Identity verification may be required to process such requests.

10. Data Protection

We use technical, physical, and administrative safeguards such as encryption, firewalls, and access controls. You are responsible for securing your account credentials.

11. Children’s Privacy

Pesa Plug services are not directed to children under 13. We do not knowingly collect data from children. If we discover such data, we will delete it unless legally required to retain it.

12. Changes to This Policy

We may update this Privacy Policy periodically. Substantial changes will be announced in advance through notices on our website or other communications.

13. International Transfers

We may process and store your data in different countries. By using our services, you consent to cross-border transfers subject to safeguards under this policy.

14. Contact Us

If you have questions about this Privacy Policy or how your data is handled, you can contact us at:

Pesa Plug
Website: www.pesaplug.com
Contact us HERE

15. Definitions

Account – A registered Pesa Plug account.
Personal Data – Information that can identify a person (e.g., name, address, ID, email, phone, payment data).
Process – Any handling of data such as collection, storage, use, or disclosure.
Services – Products, services, features, or technologies offered by Pesa Plug.
Sites – Websites, apps, or platforms operated by Pesa Plug.
User – Any individual using Pesa Plug services.